Cancellations & Refunds

At ElementSofts, we are committed to providing exceptional services and ensuring customer satisfaction. Our refund policy is designed to clarify the terms and conditions under which refunds will be provided for orders placed with our company. Please read the following refund policy carefully before placing an order.

  1. Cancellation Before Work Commencement or Within First 24 Hours:
    • If a customer decides to cancel their order before we commence work or within the first 24 hours of placing the order, a refund will be issued. However, please note that certain fees are non-refundable. These non-refundable fees include:
      • Processing Fee: This fee covers administrative costs associated with processing orders and initiating projects.
      • Domain Purchase Fee: If we have already purchased a domain name on behalf of the customer, the fee for the domain will not be refunded.
      • Server Purchase Fee: Similarly, if we have acquired server space for the project, the fee for server purchase will not be refunded.
    • The refund amount will exclude the non-refundable fees mentioned above.
  2. Cancellation After Work Commencement or Beyond First 24 Hours:
    • If a customer chooses to cancel their order after we have commenced work or after the initial 24-hour period has elapsed, no refund will be provided. This policy applies regardless of the extent of work completed during this time.
  3. More Than 50% Work Completion:
    • In the event that the customer cancels the order after more than 50% of the work has been completed, the full amount agreed upon for the project will be due and payable. No refund will be issued in this circumstance.

Terms and Conditions:

  • All refund requests must be submitted in writing to our customer service department.
  • Refunds will be processed using the same method of payment used for the original transaction.
  • The decision regarding refund eligibility and the amount of refund issued is at the sole discretion of ElementSofts.
  • ┬áElementSofts reserves the right to revise or update this refund policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.

By placing an order with ElementSofts, customers acknowledge that they have read, understood, and agreed to abide by the terms and conditions outlined in this refund policy.

If you have any questions or concerns regarding our refund policy, please contact our customer service department for assistance.

Thank you for choosing ElementSofts. We appreciate the opportunity to serve you.

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